In the rural California community of Cool, residents like Stephanie Bus are frustrated with PG&E due to repeated power shutoffs, intended to prevent wildfires. Despite PG&E's promise to bury power lines to improve safety, much of the work remains incomplete, with new poles and overhead lines still in place. Stephanie has experienced multiple power outages since May and feels the company has failed to deliver on its promises. Former state utilities commissioner Loretta Lynch and other critics accuse PG&E of prioritizing profits over safety, noting the company’s history of felony convictions and use of bankruptcy to evade full accountability. The video highlights residents' concerns about wildfire safety and the lack of transparency and responsiveness from PG&E.